We hope that you will find the answers below to any queries you have around accreditation, our curriculum, training and evaluation.  If you cannot find the answer to what you are looking for, please email us for further advice.

Training for new Primary Care Network roles 


What is the rationale behind training providers having to pay an accreditation fee?

The fee structure was considered as part of the pilot accreditation process. It covers the cost of clinical oversight and the operational costs of delivering the scheme, ongoing promotion as well as a review of process. The fee is comparable to if not lower than other, similar schemes.

What about smaller local and voluntary sector training providers who cannot afford the accreditation fee?

All training providers will benefit from PCI accreditation. Their programmes will be widely promoted to new audiences, providing a commercial advantage. NHSE/I have made it clear that they only intend to fund training in personalised care via accredited programmes in future.

The costs of accreditation should be seen as an investment to access and deliver training in and across the NHS, and providers should look at absorbing the PCI accreditation fees within the training contracts won as a result of accreditation.

Is the accreditation at an organisation, trainer, or programme level?

The PCI currently accredits training programmes – not organisations or trainers.

Who assesses the accreditation applications?

The PCI has recruited and trained assessors with broad skills and expertise in Personalised Care and assessment methodology to deliver a robust assessment process.

Is an accredited organisation then covered for any new training programmes they develop?

No. Organisations will need to submit new programmes for accreditation.

How will you QA trainers delivering the accredited training to ensure they are competent to deliver the training?

Providers will need to submit bios for the trainers and we will check that they have appropriate experience and relevant qualifications.

If an accredited provider delivers a ’train the trainer programme’ are the new trainers covered under the accreditation?

As the providers are being trained to deliver an accredited programme then yes, they will be covered. The details of new trainers will be submitted as part of the reaccreditation process.

What if a training provider we wish to use is not accredited?

Going forward is that NHSEI funding will only be available be for accredited programmes. The aim of accreditation is to ensure that all training provided across the NHS is quality assured and evidence-based, and we would encourage all providers to apply for accreditation.

What are the benefits for training providers to become accredited?

For commissioners there is the assurance that providers are delivering high quality, evidence-based training. For providers they will have the benefit of being able to advertise and market the fact they meet the standards of delivering high quality evidence-based training. Being listed in a central directory of training providers on the PCI website.

What is the process for gaining PCI Accreditation?

You will need to complete the application process and provide evidence around your organisational and educational governance as well as quality assurance processes. You will need to demonstrate how the learning outcomes from your course map against the PCI curriculum, showing that you understand and have the capability to deliver training to cohorts or professional groups and teams within health and social care. See the PCI accreditation page for further details.

What support is available to organisations that want to apply for accreditation?

There is support linked into the application process in addition to a pre-recorded webinar which is available on the PCI’s YouTube channel. The PCI accreditation team can also help answer queries accreditation@personalisedcareinstitute.org.uk

How can Commissioners find out what training has been accredited within their area?

Commissioners will be able to find information on accredited providers from the PCI website.

Can you tell us how you will continue to evaluate the training programmes which have been accredited?

Initial accreditation will last for three years subject to providing the PCI with ongoing assurances, and providers will be asked to submit an annual report that provides details of their evaluations. We will also be independently undertaking learner evaluations.


Is the curriculum just for primary care or is it for secondary & community care including social care?

The PCI is very much for everybody, for all sectors of Health and Social Care. We need engagement from all sectors in order to achieve whole system change.

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Why do we need another curriculum when professions have their own curricula?

The idea of the curriculum for personalised care is not to replace those core professional capabilities in professional curricula that have been developed through training. It is to build on and enhance the relevant capabilities to empower people to deliver personalised care within their own professional context. The curriculum is there to promote a shift in mindset for individual professionals but also to facilitate a shift in culture across the whole system.

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How will the PCI Curriculum embrace whole family approaches in personalised care, thinking about family carers and young carers?

It is fundamental to the promise of personalised care that whenever we refer to individuals or patients that we are looking at the holistic care of those people in the whole situation, their social context and all the people surrounding them. A lot of the work that we do involves carers as well as patients themselves. The language of the curriculum and descriptors we use embraces this approach.

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When will the PCI Curriculum be reviewed?

The PCI Curriculum is a live document and you can never say the curriculum is finished because it will always evolve and change as peoples’ needs and practice changes. We will aim to make any major changes on an annual basis.


Is the PCI eLearning free?

Yes, the PCI eLearning modules will be free of charge to all users. All you need to do is log on and register yourself on the website to access the modules from there.

Have you involved people with lived experience in the development of your eLearning modules?

Yes. Co-production is at the heart of what we do. People with lived experience have been involved with the development of the PCI curriculum and review of the eLearning modules.

When will further eLearning be available from the PCI?

We launched our Shared Decision-Making module in November 2020 and plan to launch the Personalised Care and Support Planning (PCSP) module in December 2020. Early in 2021 we will be launching PCSP for Maternity and Understanding Behaviour Change and Core Skills.

How will the training reflect the needs of maternity services?

We are developing specific eLearning aimed at midwives and obstetricians around decisions for birth choices, issues around consent and risk communication. We are working closely with the Royal College of Midwives and GMC.

What is the PCI doing in response to the new GMC guidance on consent?

We are working very closely with the GMC around their new consent guidance, which we very much welcome with its focus on what matters to patients in terms of decision-making and other aspects of personalised care. Our new module on Shared Decision-Making incorporates the new GMC guidance and we hope to work with the GMC to produce some joint training resources.

Are the HEE Training Hubs already established? How do we access them?

Yes. There is a HEE Training Hub in each STP / ICS area. They are all working at different levels of maturity and we would urge anyone who is interested to contact their local leads via the regional offices. The Health Education England website has a dedicated page for Training Hubs where there are the links to local offices and leads. https://www.hee.nhs.uk/our-work/training-hubs

Training can be challenging when local senior leaders are not bought in. Can you offer any help here?

We are looking for system change and if we don't engage with senior leadership it will be very difficult to achieve this. The PCI curriculum includes capabilities that need to be developed by senior leaders in relation to delivering cultural change. For example, ensuring that service design facilitates the delivery of personalised care. It is essential that senior leaders undertake both a needs assessment for their local population and a skills assessment for their workforce to identify training gaps that can be addressed by PCI accredited training. The accreditation process highlights the importance of preparing the local system for change, including engaging with senior leaders/management team to facilitate transformation. This is an area where your regional Personalised Care Group Leads and Clinical Champions may be able to offer specific advice.

Are there any Non-Medical Clinical Champion roles or Non- Clinical Champion roles?

NHSEI are looking to develop Champions across all roles within the healthcare sector, for nurses and allied health professionals and also for people with lived experience.

How does the PCI intend to identify and gather best practice in case studies and share at a regional level?

We recognise that there is a lot of good practice, case studies and resources available through other commissioners and providers and we will aim to curate resources that align to the models and approaches for personalised care within the PCI Curriculum and promote them via our website. We intend to develop a community of practice through the central website.

Do you have any plans to make PCI training mandatory?

No, we don't have any plans to make PCI training mandatory. We prefer to make it of sufficient quality and interest that people will choose to do it themselves, as it is much more likely to have the kind of impact that we are looking for that way.

Do you have suggestions regarding how to raise awareness of personalised care for patients and service users?

This is an area that sometimes gets neglected and there isn’t a one size fits all answer. It very much depends on your resources, your locality, what's already there and how active patient groups are. Some education about personalised care for patients and how to feel empowered to ask questions may be helpful at a local or national level. Supporting people with low self-confidence and low health literacy is key. Co-production of new services is also essential.

We recommend that all Health and Wellbeing Coaches have a minimum of four days training in health coaching skills with ongoing professional development and regular supervision from a suitably qualified supervisor. Accredited Health Coaching Training providers can be found on the Personalised Care Institute’s website. We will be issuing more guidance about this role in the coming months.

I'd love to retrain to become a Health Coach, but currently don't work with the within the NHS. What opportunities are there for training for someone who wants to work for a PCN?

The most direct route is to wait and see if a PCN is recruiting Health and Well-Being Coaches in your area and apply for the job, which should offer appropriate training, professional development and supervision. You don't necessarily need to already be trained as a Health Coach to apply The PCI has a wealth of information around Health Coaching which you might feel find useful and the details of accredited Health Coaching training providers. https://www.personalisedcareinstitute.org.uk/mod/page/view.php?id=32

How do you see the Training Hub working for these roles?

There is a commitment from the PCI, NHSEI’s Personalised Care Group and HEE Training Hubs to support these roles and it is an emergent picture at this stage.


How do you plan to determine from patients if training results in an improved experience or outcome?

Training is only one part of the equation in terms of improved patient experiences and outcomes. We are evaluating learner experiences and the quality of training courses in terms of our initial outcomes. We will be commissioning an evaluation that will aim to look more closely at the impact on healthcare professionals in terms of changing their practice three to six months after they have completed their initial training. Measuring specific patient outcomes that are purely down to training is problematic, due to the many other variables involved.

Can the PCI provide data on the number of Staff within a CCG area that have completed the training at specific points of the year? Is there a facility to link the training with the NHS electronic staff record?

The PCI will be collecting data on staff that are completing training and we will be recording them within professional groups and within ICS or STP areas. We are working on a format that will allow us to share local workforce data with ICS/STPs. Discussions are ongoing with the NHSE/I ESR team about feasibility to include PCI eLearning modules within the ESR platform. It is also important to gain an understanding of the training and other awareness-raising activities that are going on in local systems. NHSE/I’s Personalised Care Group is working with local systems as a local collaborative to see how they can best capture the evidence from these events and share that learning across our regions.

Are there any ways for localities to draw out data on completion of training sessions on the platform? for their local Workforce?

One aspect will be from the training that is completed via the PCI and the data that we are working with you guys on being able to produce But it is also about understanding other training and other awareness-raising activities that are going on in local systems. NHSEI’s Personalised Care Group are working with our local systems to understand what local training is going on there and then how they can capture the best evidence from that train and share that training across our regions. We have a local collaborative that we have where we bring together personalised care leads from number of local systems so that we can share that information across them, understand what's going on in one region and how another system can capitalize on that and learn from them.

In terms of general developments at the PCI, how are people best able to keep in touch?

Register on the PCI website, where we will be posting updates about events and developments. We intend to develop an active community of practice via the website. Follow @Pers_Care_Inst on Twitter for the latest news and information. Send any suggestions you have to info@personalisedcareinstitute.org.uk

Last modified: Monday, 1 March 2021, 1:15 PM